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Terms & Conditions

    travelWatford – Your Personal Data & Its Use

    Please be aware that for a period following the initial release of the travelWatford App your travel data will be analysed by Molten Mouse Ltd in order to investigate how the app may help improve public travel within Watford. All data collected is anonymised and not personally identifiable. 

    The travelWatford Application Terms and Conditions are outlined below.  Accepting them indicates your consent for Molten Mouse Ltd to analyse your anonymised personal travel data.

    travelWatford Application Terms and Conditions


    In these Terms the following words shall have the following meanings:
    • "App" means the App downloaded onto your phone;
    • “Data Protection Legislation” means all applicable laws and regulations relating to the processing of Personal Data and privacy including the Data Protection Act 2018, the General Data Protection Regulation 2016/679, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and any statutory instrument, order, rule or regulation made thereunder, as from time to time amended, extended, re-enacted or consolidated. The terms “Personal Data”, “Data Controller”, “Data Processor” and “process” (in the context of usage of Personal Data shall have the meanings given to them in the Data Protection Legislation;
    • "Sync(d)" means synchronisation of data between the App and the Molten Mouse Ltd System, which requires Your phone to be connected to the internet.

    "We" or "Our or "Us" means Molten Mouse Ltd

    "You" or "Your" means the person using the App who shall be subject to these Terms.

    All expressions used in these Terms are not meant to exclude or refer to any one gender in particular, nor to refer only to the singular where the plural is appropriate and vice versa.

    Headings shall not affect the interpretation of these Terms and are for convenience only.

    Your Responsibilities

    You agree to allow your data to be used anonymously to assess travel patterns and to improve the user experience of the App.

    The App is free to download; however, data charges may be incurred from Your network provider when downloading or using the App. You are responsible for any such costs. For the avoidance of doubt, we will not be responsible for any network connectivity issues that You may experience.

    You agree that the information supplied by You to Us may be used by the App developers Molten Mouse and shared by Molten Mouse with our Partners Watford Borough Council. This data will be used for the purposes of monitoring and improving the App as set out further below.

    Your information will be treated in accordance with the Privacy and Data Collection section set out in these Terms and Conditions.

    Device Requirements

    You must have either: 

    • an Apple iPhone 5 or later running iOS 13 or later; 
    • or an Android Mobile phone running android version 5.1 or later

    The App cannot be downloaded and doesn’t work on Microsoft Windows and Blackberry devices. 

    Support Line

    Should You experience any problems using the App, We can be contacted via the ‘Contact us’ option in the app menu.

    We will endeavour to solve problems during Your initial call. Any queries that are not resolved will be passed to the support team for resolution. 

    Intellectual Property

    We reserve all copyright, intellectual property rights and other rights in the App and to any information, idea, design, computer programme, database, textual, graphical, or other material comprised in the App or otherwise provided by Us in relation to this App. This material may not be reproduced or copied by any means whether electronically or not without Our prior written consent. 

    Termination and Withdrawal

    We reserve the right to terminate the App at any point in the future. 

    We reserve the right to amend these Terms at any point in the future. You will be informed of any amendments and will have the option to accept or decline the terms, however, if you choose not to accept any updated terms, this will mean you will no longer be able to use the App services.


    Any use of the app by You is on an "as is" and an "as available" basis. You agree and accept that the App is not a fault-free service and is for Your own personal use and shall not be used for commercial purposes.

    Links to third party websites and companies may be available in the App. Such third-party websites are not the responsibility of Us and We accept no responsibility for the availability, suitability, reliability or content of such third party websites. Use of such third party websites and companies will be subject to the terms and conditions set out on the third party web-site or provided by the company.

    Components of the App are supplied to Us by third parties and We cannot be held responsible for and do not accept any liability, either express or implied as to such components, including but not limited to their accuracy, relevance or quality.

    You acknowledge and agree that We are not responsible for the availability of any third-party products and services or what You access through the App. We shall not be held responsible or liable for any content available from such third parties 

    You agree that We shall not be liable for any claims, costs, liabilities, damages, expenses and losses arising out of Your use of the App, including but not limited to:

    (a) direct or indirect loss of income or profit;
    (b) loss of use of the App;
    (c) direct or indirect loss of business or missed opportunities; or
    (d) any events outside of Our reasonable control.

    Nothing in these Terms shall be construed to exclude or limit our liability for death or personal injury caused by Our negligence or any other liability which by law cannot be excluded or limited. 

    Privacy and Data Collection

    The Data Controller and Data Processor will be the developer Molten Mouse. 

    Personal data will be held and processed only to the extent required to provide App services including, resolve any customer service issues arising through Your use of the App, and  resolve any issues shared with Us through the Support Line. Personal data will only be retained as long as you remain a user of the App, and can be deleted on request, subject to any law or regulations requiring retention of this information.

    In addition, anonymised Travel data will be shared by Molten Mouse with Our Partners (Watford Borough Council) for the purposes of analysing the App. The findings from analysis of the anonymised data may be shared with other parties.

    Non-anonymised data will not be transferred outside the UK

    Governing Law

    These Terms shall be governed by and construed in accordance with English Law and the parties submit to the exclusive jurisdiction of the courts of England and Wales. 


    By registering an account, you confirm that You have read and agree to be bound by these Terms.